Welcome to Paper Planes  — your destination for premium baby essentials, toys, travel gear, nursery décor, gifting, and baby equipment rentals across the UAE.

Orders & Shopping

1. How do I place an order?

Simply browse the products, add your favorite items to the cart, and proceed to checkout. Once your payment is completed, you will receive an order confirmation by email.

2. Can I modify or cancel my order?

If you wish to cancel or modify your order, please contact the customer support team as soon as possible before the order is dispatched.

3. What payment methods do you accept?

Paper Planes accepts Visa, MasterCard, Apple Pay, Google Pay, Samsung Pay, Tabby and Pay via Payment link for eligible orders.

4. Do you offer gift wrapping?

Yes, complimentary gift wrapping is available on all orders.

5. Can I use discount codes during checkout?

Yes, promotional codes can be entered during checkout. Please note promotions may exclude sale items.

Shipping & Delivery

1. Do you offer free shipping?

Yes, free shipping is available across the UAE on orders above AED 100, excluding sale items.

2. Do you provide same-day or 2-hour delivery?

Yes, selected products in Dubai are eligible for 2-hour delivery. Orders must typically be placed between 9 AM and 1 PM, Monday to Saturday.

3. Which areas are excluded from 2-hour delivery?

The following areas, which are beyond our delivery zone. Jebel Ali (all areas), Al Furjan, Discovery Gardens, The Gardens, DIP 1 & 2, Dubai South, Dubailand, Damac Hills 2, Town Square, Madinat Hind 4, Al Aweer, Arabian Ranches 3, Reem Development – Al Qudra Communities, Al Mizhar 1 & 2, Al Khawaneej 1 & 2, Muhaisanah 1, 2 & 3, Al Qusais 1, 2 & 3, and Al Mamzar.

4. How can I ensure smooth delivery?

Please provide:

• Full delivery address
• Mobile number
• Location pin

This helps the team deliver your order quickly and accurately.

5. Do you deliver outside Dubai?

Yes, Paper Planes delivers across the UAE.

Returns & Exchanges

1. What is your return policy?

Returns are accepted within 14 days of delivery for eligible unused items in original packaging.

Learn more.

2. Can I exchange an item?

Yes, exchanges are available within 7 days of purchase for unused items in original packaging with proof of purchase. Only one exchange per item is permitted.

3. How long do refunds take?

Refunds are typically processed to the original payment method within 5–10 working days after inspection and approval.

4. Are sale items refundable?

Sale items are generally non-refundable.

Rentals

1. Does Paper Planes offer baby equipment rentals?

Yes, Paper Planes offers premium baby gear rentals across the UAE, including strollers, cribs, car seats, feeding equipment, and travel essentials.

2. How does the rental process work?

Visit Paper Planes Rental

1. Select your products
2. Choose rental dates
3. Complete checkout

The team delivers the items and arranges collection after your rental period.

3. Can I extend my rental period?

Yes, rental extensions are possible based on availability. You may contact customer support to request an extension before your collection date.

4. Is delivery free for rentals?

Delivery and pickup within Dubai are free for rental orders above AED 300. Charges may apply for smaller orders or deliveries outside Dubai.

Account & Support

1. Do I need an account to place an order?

No, guest checkout is available. However, creating an account allows you to track orders and manage your details more easily.

2. How can I contact customer support?

Contact Paper Planes through:

• Call : 800 752637
• WhatsApp : +971 58 575 2637
• Email: info@paperplanesdubai.com

Where is Paper Planes located?

Office 2412, Churchill Executive Tower, Business Bay, Dubai, UAE.

Still Need Help?

Visit Paper Planes Dubai Customer Support or email the team for further assistance.