FAQ’s

Frequently Asked Questions

Yes, you can rent strollers, car seats, cribs and much more simply by selecting the baby gear you wish to rent and entering your dates and delivery address. Paper Planes delivers within Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. 

Infants and Children up to 4 years are required to be securely fastened in car seats. 

Car seats and strollers can be delivered to the airport.

We have a gift registry which can be shared with friends and family for baby shower gifts, holiday gifts, and birthdays.

Items listed with same-day shipping badge will be handed to our delivery partners the same day. Delivery will be subject to location and time of order. Orders placed before 10am for items with same-day shipping badge are more likely to be delivered the same-day. 
 
We strive to ensure that your orders will reach you at the fastest time possible. Please contact our customer service assistants if you have a special request regarding you order on +971502223077 or info@paperplanesdubai.com

Our checkout system allows customers to pay for rent and purchase products in one go.

Yes, simply add it to your order notes at checkout and we will deliver it with your rental order. 

We advise our clients to give book the dates for the rental period as soon as they have them. We usually contact the customer to confirm a few days in advance and if there is a shift in the dates, we adjust the same number of days to the confirmed period.

You need to contact your insurance company to find out. Some of our clients have done that with their insurance company.

You can certainly do that. Inform us as soon as you decide to change the length of your rental period and we will arrange for pick up. You will be billed for the next 48 hours of the initial rental period as we give priority to the pre-scheduled deliveries and pick-ups.

Yes, you can. Our team will contact you prior to the arranged pick up day to find out whether or not you wish to extend the rental period.

You can choose to exchange or request a refund for any item purchased within 14 days. Please make sure you present the original invoice and that all original packaging is intact with products is in sellable condition. In the event that the product was used, we will not be able to exchange or refund. 

If you are not 100% satisfied with your purchase, please contact us at contact@paperplanesdubai.com within 7 days of your purchase to arrange for an exchange or return. To ensure that items are accepted for returns, we kindly ask that you keep all original packaging.

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