Frequently Asked Questions

Our checkout system allows customers to pay for rent and purchase products in one go.

We advise our clients to give book the dates for the rental period as soon as they have them. We usually contact the customer to confirm a few days in advance and if there is a shift in the dates, we adjust the same number of days to the confirmed period.

You need to contact your insurance company to find out. Some of our clients have done that with their insurance company.

You can certainly do that. Inform us as soon as you decide to change the length of your rental period and we will arrange for pick up. You will be billed for the next 48 hours of the initial rental period as we give priority to the pre-scheduled deliveries and pick-ups.

Yes, you can. Our team will contact you prior to the arranged pick up day to find out whether or not you wish to extend the rental period.

You can choose to exchange or request a refund for any item purchased within 14 days. Please make sure you present the original invoice and that all original packaging is intact with products is in sellable condition. In the event that the product was used, we will not be able to exchange or refund. 

If you are not 100% satisfied with your purchase, please contact us at [email protected] within 7 days of your purchase to arrange for an exchange or return. To ensure that items are accepted for returns, we kindly ask that you keep all original packaging.

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